Mediation Training

Mediation is a dispute resolution process in which the disputants use an impartial person to assist them in discussing how to resolve their differences. The mediator helps the disputants negotiate with one another by facilitating communications, negotiations, and problem solving until an agreement or settlement of the dispute is reached or the parties acknowledge impasse.

Mediation is built on the principles of voluntariness, informed consent, confidentiality and self-determination. The mediator assists the parties in clarifying and defining issues, shaping the process, identifying and exploring alternatives and options, and articulating any resolutions reached.

Compared to litigation, mediation is:

• Less formal: Substantive and procedural rules of law do not apply.
• Faster: Can usually be scheduled and completed in a relatively short period of time.
• More affordable: Often less costly than litigation.
• More satisfying: Parties create the solutions that work for them.
• More confidential: No records of pre-agreement discussion maintained.
• Can address significant interests that cannot be resolved with legal remedies.
• Voluntary: Even if mandated by judges, the parties may not be forced to reach an agreement.
• Non-adversarial: Process does not seek to pit one party against another, but to help disputants discover common interests and mutually satisfactory solutions; can assist in preserving relationships.
• Future oriented: Goal is not to assess blame but to solve problem(s).

How our Mediators use their skills:

• State government employees mediate pre-grievance disputes
• Mediators work in court system in dispute resolution programs to assist parties to mediate their disputes
• Mediators work in corporations to mediate employment and contract disputes